Identifying Customer Needs

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Advanced Team Customer Service

Team members who are responsible for improving their internal or external relationships use a real work example from their organization to build a better response plan.

Benefits:  Your company teams will better understand the complexity of their work and how they must interface with others outside the team.

Suggestions: For experienced intact teams.  Customer Service/Support teams should take Service that Sells or The Art of Engagement course first.  Work teams may choose to follow up on this course with Domain Analysis.

Contact us for course length and pricing details.

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