This workshop delivers the skills necessary to enhance customer relationships and secure an overall competitive advantage. Participants learn “people skills” that are critical for organizational and individual success. The way in which difficult customers are handled can directly affect both team and company performance. This program builds important skills that are necessary for outstanding customer service. Participants will learn to deliver better, faster service that increases customer satisfaction. They will understand and manage customer expectations, while knowing how to handle stressful situations more effectively. They will discover how to increase credibility with customers and learn why customer satisfaction is based on perceptions.
Duration: This workshop can be conducted in a full or half day session.